RETURNS

We want you to be fully satisfied with every item that you purchase online from Luxe Home. You can return eligible items within 15 days of receiving an order for the full refund of the merchandise value including the shipping cost. Returns after 15 days will not be accepted.  All items must be in original packaging and in original condition. Laundered or used items will not be accepted. It is recommended that you insure the return and obtain tracking numbers to trace the package(s). An original receipt or gift receipt is required. Review our ineligible items list & refund policy before starting the return process.

WAYS TO RETURN:

  • Place request online using the form below.
  • By phone- call customer service (see contact information below). 

INELIGIBLE ITEMS:

  • Customized items
  • Mattresses
  • SALE items
  • Items damaged through normal wear & tear
  • Used/Laundered Items without Original Packing

REFUND POLICY:

  •          Original Receipt - Returns with the original receipt will be refunded in the original form of payment.
  •          Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
  •          Delivery Fees - Delivery fees is refundable.
  •          Cash Refunds - Cash refunds over PKR 50,000 will be issued as a company cheque and mailed to you (may take 15 business days).

CONTACT US FOR RETURNS: