PRIVACY POLICY

At Luxe Home, we are committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. This Privacy Policy applies to information we collect about you through our website and mobile applications. By using our web site, mobile applications, or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.

INFORMATION COLLECTION:

There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogues, or to participate in contests or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyse this data for preferences, trends, site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data, which we may also combine with other information.

If you access any of our websites or mobile applications with your log-in credentials from a social networking site (e.g., Facebook or twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from you via our website and mobile applications. 

USING INFORMATION ABOUT YOU

We use your contact information for analytical and marketing purposes, such as:

  • confirming and tracking your order, subscription, or registration;
  • analysing preferences, trends, and statistics;
  • informing you of our new products, services, and offers; and
  • providing you with other information from and about Luxe Home.

We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

To serve you better, we may combine information you give us online, in our stores or through our catalogues. We may also combine that information with publicly available information and information we receive from or cross-reference with our Select Partners and others, including providers of third party cookie and other third party browsing and use data. We use that combined information to enhance and personalize the shopping experience of you and others with us, and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

We allow third-party companies to serve ads and/or collect certain information when you visit our web sites. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. Our systems do not recognize "Do Not Track" signals, but several of these third party companies who utilize these cookies or beacons on our web sites enable you to opt out of this behavioural advertising. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the "Opting Out of Marketing and Transfers" section of this Privacy Policy.

In certain instances, we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Luxe Home to others. We may also disclose your contact information when we believe the law or legal process requires it. 

OPTING OUT OF MARKETING AND TRANSFERS; UPDATING AND DELETING INFORMATION ABOUT YOU

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us please let us know by email on info@luxehome.com.pk. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.

Please note that any email requests to remove or update your contact information may take up to five days.

COOKIES

Luxe Home uses cookies to enhance the interactive nature of your Internet experience and to provide a convenient feature to save you time. Cookies enable Luxe Home to quickly retrieve specific information from previous visits and to recall features that you may have customized on your browser. 

SECURITY

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place. 

MODIFICATIONS TO THIS POLICY

Luxe Home may make modifications or amendments to this policy from time to time. In the event that such changes alter how Luxe Home gathers, processes, uses or discloses your personally identifiable information, Luxe Home will post such changes on our website.  

INTELLECTUAL PROPERTY

Luxe Home, its suppliers, licensors, or the original creators of all materials on the Luxe Home Web site own all copyrightable subject matter on this Web site and all trademarks, patents, proprietary information, technologies, products, processes or other proprietary rights of Luxe Home and/or such other parties. No license to or right in any such copyrights, trademarks, patents, proprietary information, technologies, products processes and other proprietary rights of Luxe Home and/or other parties is granted to or conferred upon you. In addition, direct linking, deep linking, framing, page-jacking, met tagging, and using a robot, spider, or automated device of any kind to monitor or copy our Web site is strictly prohibited. 

Notwithstanding the foregoing, Luxe Home hereby authorizes you only to copy the content herein solely for your personal and private use in learning about, evaluating, or acquiring Luxe Home products. Except where expressly noted, no other permission is granted to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this site. Any unauthorized use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Any other use of materials on this site, including reproduction for purposes other than those expressly permitted above, modification, distribution, or republication, without prior written permission of Luxe Home is strictly prohibited. Any copy made by you as permitted above must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other Web site or in any environment of networked computers is prohibited.

YOUR FEEDBACK

To help us improve our privacy policy and practice, please give us your feedback on info@luxehome.com.pk